We are dedicated to providing reliable, efficient, and high-quality service. To ensure a smooth experience for our customers, please review our comprehensive policies regarding cancellations, refunds, dissatisfaction, delivery grace periods, liability, and dispute resolution:

Cancellations More Than 24 Hours in Advance
Cancellations made more than 24 hours before the scheduled service start time will incur no fees, and any prepayments will be fully refunded.
Cancellations Between 1-24 Hours Before Scheduled Service
Cancellations made between 1 to 24 hours before the scheduled service start time will incur a cancellation fee of 30% of the total service cost. The remaining balance will be refunded.
Cancellations Less Than 1 Hour Before Scheduled Service
Cancellations made less than 1 hour before the scheduled service start time will incur a cancellation fee of 50% of the total service cost. The remaining balance will be refunded.
Service Dissatisfaction
If you are dissatisfied with our service, please contact us within 24 hours of the completed service. We will review your concerns promptly and work to resolve the issue, which may include a partial refund, service credit, or corrective measures, depending on the nature of the dissatisfaction.
Delivery Grace Period
To accommodate unforeseen delays, a 3-hour grace window is allowed for all deliveries. If a delivery is delayed beyond this grace period, we will work with you to resolve the issue, which may include fee adjustments, rescheduling, or other suitable accommodations.
Liability and Insurance
We carry an active insurance policy to provide coverage for your shipments. However, liability for loss, damage, or delays is limited to the terms and conditions of our insurance policy. Customers are encouraged to declare a higher value or purchase additional insurance if needed.
Customer Responsibilities
Customers are responsible for providing accurate shipment information, proper labeling, secure packaging, and ensuring shipments are ready for pickup at the scheduled time. Failure to comply may result in delays, additional fees, or service refusal.
Prohibited and Restricted Items
Certain items are prohibited or restricted from shipping, including but not limited to hazardous materials, perishable goods, and illegal items. It is the customer's responsibility to ensure compliance with all shipping regulations.
Force Majeure Clause
We are not liable for delays, cancellations, or service disruptions caused by uncontrollable circumstances such as natural disasters, strikes, or other "Acts of God."
Payment Terms
Payment is due according to the terms agreed upon during service booking. We accept various payment methods and reserve the right to charge late fees or interest on overdue payments.
Right to Refuse Service
We reserve the right to refuse service in circumstances that compromise safety, involve prohibited items, or do not comply with our shipping standards.
Data Privacy and Security
We value your privacy and are committed to protecting your personal and shipment data. Information collected during transactions is handled securely and used for service and marketing purposes.
Claims Process
To file a claim for lost or damaged goods, please contact us within 24 hours of delivery with the necessary documentation. We will review your claim promptly and work to resolve the issue based on the circumstances.
Dispute Resolution and Mediation
In the event of any disputes arising from our services, both parties agree to seek resolution through mediation before pursuing legal action. Mediation will be conducted in good faith with a mutually agreed-upon mediator to ensure a fair and efficient resolution.
Changes to Policies
We reserve the right to update or modify our policies at any time. The latest version will be available on our website.

For any questions or further assistance regarding our policies, please contact our customer support team at info@rapiddropoff.net

We appreciate your understanding and cooperation as we strive to provide the best possible service.

Policies and Terms